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4.0

My Daughter loves the Justice clothes over past couple of years I have spent thousands on my girls at this chain. At the end of July, I took her shopping for a special event.

We live an hour drive away from the Regent Mall location in Fredericton New Brunswick. I spent over $250.00 on a shirt, book bag, letter M for the book bag, a jean skirt, high fringe boots, and a striped sweater. We kept it in the justice bags so it would all stay together for this extra special event. The day before the event I gathered the items up and placed in a garment bag and noticed they had left the security tags on...OH NO!!!!

That is a two-hour drive, and we have to work. I called the store and asked for the manager, I was very upset and explained calmly that we should get a discount as it was the store responsibility to remove the tags. The Manager Alicia said, "My dear we don't give discounts for that." When I explained we lived a two-hour drive and the event was the next day, and that I was in customer service and someone made a mistake and I should be compensated in some way, she laughed in my ear and again called me DEAR...(very rude to call someone Dear). She gave me a number to call and complain and hung up.

We did drive all the way there I think security tags are important to keep consumer costs down from theft however when a sales associate fails to remove the tag the customer should get the item for free. We all make mistakes it up to the business to make it right, Justice Fredericton failed to do so.

Reason of review: Poor customer service.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

Justice For Girls Cons: Alicia.

Location: Fredericton, New Brunswick

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