Brother M

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Verified Reviewer

Finally Delivered

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After about two months (July 9- August 30) of waiting I decided to cancel, as well as, disputed it with my bank and then whola! They sent me an email the next day for delivery. I just received it today! I am very happy with my purchased items, although I waited a extremely long time. School had started, and I had to buy another new set of clothes for my daughter.
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Loss:
$150

Preferred solution: Justice Credit for the wait.

User's recommendation: Be ready for the wait! I guess it’s worth it.

Resolved
Stacy H Ifq

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Verified Reviewer

Resolved: Major shipping delays

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Updated by user Sep 28, 2023

Company fixed the issue and I have been provided with apology.

Original review Aug 29, 2023
I placed an order 2 weeks ago that hasnt even been fulfilled by the warehouse and there is no ship date set. I called called service to find out if there was an issue and was hung up on the first time.

The second time a man answered that read me a script and asked if I wished to cancel my order. I said no, but he explained that due to the recent sales they have a back log in the warehouse, ok no big deal. It wasnt until today that I noticed reviews for the same issues dating back to 2020!

In 3 years you havent been able to correct your warehouse back log. Im not hopeful Ill ever receive this order or the $150 I spent.
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Preferred solution: Deliver product or service ordered

User's recommendation: Beware!

jeanette R Jhi

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Verified Buyer
|

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Verified Reviewer

Poor Service been waiting over a month and still not received

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Justice For Girls - Poor Service been waiting over a month and still not received
DONT BUY FROM HERE. Customer service is very poor. They keep saying high volumes of orders is the reason my order hasnt been filled. They offered me a refund. That was weeks ago. I really want to see how long it will take to get my $200 order. But Im thinking of getting a refund. Maybe I should ask for a big discount!! DONT BUY FROM HERE. Just go to Walmart.com or Walmart Better Yet Buy from TEMU youll get it much faster
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Loss:
$191
Pros:
  • Cute clothing
Cons:
  • Dont deliver in a timely manner

Preferred solution: Deliver product or service ordered

User's recommendation: Just go to Walmart or Buy from TEMU

Resolved
Scott B Wug

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Verified Reviewer

Resolved: The place is a joke!!!

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Placed an order in early July still havent received anything, and they keep saying one more week!!! But they took our money!!! So much for school clothes!!!
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Loss:
$150

Preferred solution: Deliver product or service ordered

User's recommendation: Don’t do it!!

1 comment
Guest

I ordered July 13 and still haven’t received they keep saying two more weeks it will ship it has been 7 weeks already and they said there was a huge surplus in sales but they can’t handle it so now we all suffer

Yamila Vcm
map-marker Naperville, Illinois

My order

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Placed order on July 11th it is now Aug 22nd still no order and the only answer I get from customer service is the warehouse moved and they are working they orders as they get them. Mind you orders after mine have already been sent out. When I spoke to a supervisor they wanted to give me 200 justice points which is only $10 off. I spend well over $600 if not more a year with this company. I will never shop at justice again and I will tell everyone I know not to.
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User's recommendation: Don’t shop here

Anil Xcw

Did not receive my items

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Order my items on sale July 12, still have not received my items , Cus service said give it another 7 to 10 days and wait for email saying it will be shipped.. still waiting.. I think its a scam because the same items are currently in the site for a higher price but Im still waiting for my items.. buyer beware.. I agree with the previous review.
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Preferred solution: Deliver product or service ordered

User's recommendation: Beware of the new Shop Justice , a complete scam..

Anonymous
map-marker Birmingham, Alabama

WTF SCAMMERS

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I made an order on July 1 2023 and today is August 11th. I havent received any of my merchandise BUT they got all of their money and wont answer the phone. NEVER AGAIN Ill just catch it at Walmart like Ive been doing. Ugh!!
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User's recommendation: DONT ORDER ONLINE

1 comment
Guest

I am in the same boat. I ordered July 12th and haven’t received my order either and it’s now August 14th.

THIS IS RIDICULOUS….

They won’t get any more money out of me!!!! I’m reporting to the BBB as well as the FTC!!!

Anonymous
map-marker Conway, Arkansas

Where is my order #JUST-999830

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Placed order last month. Nothing showing yet. Still shows unfulfilled. This is ridiculous. The money was deducted from my account the day I ordered. I would love to get an estimated delivery date so I can determine whether I need to cancel this order. Please no lame excuses. Jan Smith
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User's recommendation: Order elsewhere

Sandra M Wlm

I ordered for my granddaughter’s birthday and after 5 weeks never received!

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Never received orders, they kept saying it so busy but should go out soon Terrible customer care After waiting over 1 month I cancelled
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Cons:
  • Does not deliver

Preferred solution: Full refund

User's recommendation: Go somewhere else

Anonymous
map-marker Hudson, New Hampshire

Shipping time unacceptable

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I will never order from Justice again. Ordered 3 weeks ago and my order MIGHT ship out next week. A complete joke.
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User's recommendation: Don’t order from Justice

Molly F Nam

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Verified Reviewer

Never recieved order & can't get ahold of customer service

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I ordered $115 of merchandise a month ago, and I received an order confirmation, a few days later received another email saying there would be a delay in shipping due to high demand. That was fine... I waited nearly a month and heard nothing else. I called customer service to find that it is disconnected due to "high volume" (gee, I wonder why...) so I emailed customer service. No response! Now I'm out $115, no idea if the clothes will ever show up. We bought other clothes, so I'd really just want a refund at this point. This is my first time ordering from them, and will definitely be my last.
View full review
Loss:
$115
Cons:
  • Never got order
  • No customer service

Preferred solution: Full refund

User's recommendation: Shop somewhere else!

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Mount Union, Pennsylvania

Never received order

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Justice For Girls - Never received order
i placed an order & waited 15 days & still n o word on time of delivery. i emailed customer service numerous times & they kept emailing back that theybwere working as hard as they could to get it out but that it would be another up to 14 days before i would hear anything. I tried to call the # listed but it kept saying it was under maintance. I was not getting an answer of the delivery or shipping so i finally canceled cause i thought i was being scammed. i am very upset as the outfits i ourchased for my daughter for school & used my coupons i earned. so that was a waste. Lisa Blackie
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Jenae Esb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I made an order but they're telling me that I don't have an order for a girls backpacks it

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Justice For Girls - I made an order but they're telling me that I don't have an order for a girls...
I called to check up on my order, but was told that I dont have one , so I have to check what happened to my order and money was taken
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Shannon J Fyp

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Verified Reviewer

Almost a month and no package

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I ordered 2 different orders and still have not received after almost a month. There is no live chat or customer service phone number, just an email that is not answered. Very unhappy!
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Loss:
$100
Pros:
  • Trendy cute clothing
  • Trendy
Cons:
  • No delivery
  • No customer service and so far

Preferred solution: Deliver product or service ordered

Kathy M Rnv

Missing order

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My credit card was charged and I never received order or confirmation of order and cant reach anyone for help
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Loss:
$149

Preferred solution: Deliver product or service ordered

Virginia H Xfa

Order not received

I placed an Order for both my 12 year old daughter and my 7 year old daughter so I could get them school clothes before school started. I even paid a good amount extra to have it expedited and delivered quicker.

My order hasn't shipped out and "I CAN NOT REACH ANYONE OVER THE PHONE". The customer svc # is 866-246-**** or 855-655-****. They said due to high demands, they have turned off the phones and will not be taking calls. You have to email them solely.

This is *** Justice was never like this before they went out of business and since coming back the customer service is -1 stars. Something need to be done to rectify this problem. When I emailed them, they can't even give me a date of when my order will ship. I'm so pissed off about this.

I'm about to cancel my order and never shop here again. Justice is putting a bad taste in their customer mouths and if they keep doing this, they will surely go bankrupt again.

View full review
Loss:
$200

Preferred solution: Deliver product or service ordered

User's recommendation: Don't shop here

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