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My daughter received 2 stuffed animals with Justice gift cards around their necks. each had $25 or $30 on them.

I tried to use the gift cards a year and a half later and was told there was $0 on both. I was told they could not help me unless I came up with the receipts. Since they were gifts and from a year and a half ago I do not have any receipts. I said why can't you check the amount that was purchased based on the card numbers...???

I asked to speak to a supervisor and was placed on hold and transferred back to main menu. I have now been on the phone or on hold for 40 minutes.

Reason of review: Poor customer service.

Monetary Loss: $60.

Preferred solution: Full refund.

I didn't like: No response to a problem.

Company wrote 0 private or public responses to the review from Dec 06.
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