My daughter received 2 stuffed animals with Justice gift cards around their necks. each had $25 or $30 on them.
I tried to use the gift cards a year and a half later and was told there was $0 on both. I was told they could not help me unless I came up with the receipts. Since they were gifts and from a year and a half ago I do not have any receipts. I said why can't you check the amount that was purchased based on the card numbers...???
I asked to speak to a supervisor and was placed on hold and transferred back to main menu. I have now been on the phone or on hold for 40 minutes.
Reason of review: Poor customer service.
Monetary Loss: $60.
Preferred solution: Full refund.
I didn't like: No response to a problem.