Justice For Girls
Reviews and Complaints
Recieved wrong item
Justice For Girls - Manager Review from Austin, Texas
Review about Broken Item from Amherst, Wisconsin
Christmas Order
Beware of Justice.com
I have 3 young girls and spend hundreds of dollars every month at Justice. We have store near us in Auburn Hills Michigan and my experiences there are always wonderful.
All the employees are very helpful and have great customer service. I receive emails from justice almost everyday with current sales etc... Today I decided to order online. When I tried to check out, the system will not let me proceed.
It will not accept my email as a current customer (even though they are emailing me to that address daily). The only other option is register as a new customer (they do not allow you to check out as a guest). The system will not proceed past the first page where I have to enter an email address. It keeps prompting "please enter a valid email address".
After calling customer service, an very unfriendly Tasha informed me that my email address must already be in the system and therefore I cannot register it again. But when I enter my address as an existing customer it says its not recognized? Tasha says the only thing I can do is order over the phone (I have more than 15 items in my cart and have to read them to her item by item - what a waste of my time! and would have to do so in the future for all online orders).
Or I will have to open an new email account and use that new email address to register on their sight. Seriously! I have to create a new email address just to order from them! How *** is that.
I argued with her and asked to speak with someone else. She refused saying no one could help me either. I told her to forget it, did not place my order, and will never order from them again. I've never experienced such horrible customer service and do not for 1 second believe something on my account cannot be reset.
This is 2014!
If I had access to their code I could probably figure out how to fix it myself.
From now I will stick with gymboree and gap kids...they have awesome customer service.
Birthday Present Review
Tried to Charge twice for shipping
Order placed 11/22, it's 12/21, still no items!
I was a valued Justice customer until today. I placed an order on 11/22/13 and I received an email on 11/24/13, stating my order was shipped on 11/23/13 and I was given a tracking number. When I tried to track this item, through the Fedex system, the number showed only a tracking number was initiated at 5:10am on 11/24/13 and no further information. I contacted their customer service department and after being on hold for 45 minutes, I was told if I didn't receive my order by the next day, which was Friday 12/6/13 call back and their company would send a replacement order because of a 10 day rule for not receiving packages. During this time I also sent an email 12/5/13 @ 8:16 pm to Justice.
I called back on Friday 12/6/13 and was on hold for over 30 minutes and was still unable to speak to someone regarding my order. I called back Saturday morning, and finally spoke to someone after being on hold for 56 minutes! I explained my situation regarding my order and she was NO HELP at all, so I requested to speak to a manager. The customer service rep told me the manager was busy, so I then ask to speak to a supervisor; instead of me speaking to a manager/supervisor, my call was put back into the call que and I was placed on hold for another 20 minutes before I hung up the call.
I called back on 12/9/13 and spoke to someone from Justice who informed me, a request to have my order reshipped was sent for a managers approval. I also received an email on 12/11/13 at 2:55pm, a response to my email sent on 12/5/13, with the following message: "Thank you for contacting Justice regarding the status of your recent Justice order. I do show this order has been sent up for a replacement and is awaiting approval. I do apologize for the delay."
On 12/12/13 at 5:02, I received an email from Justice with an order number, to include a list of half of the items I ordered on 11/22/13 and it stated I would receive another email when the order was shipped, to include a tracking number. According to the email, the reported payment was made through gift cards. I was under the impression, since their company couldn't locate my order and for the inconvenience of not getting my order, Justice shipped these items for free and paid with gift cards. The payment section listed "gift cards" and my balance was $0.00 for 9 items compared to my original 19 items that I ordered from their company on 11/22/13.
On 12/16/13, I tried calling their customer service department at 186********, to inquire about my order, but their phone systems were not working. I tried for several days but their phone systems were still not working properly. I sent an email 12/16/13 at 1:23pm, regarding my order and I received the following response on 12/19/13 at 7:51pm: " Dear Valued customer, thanks for the email! Due to the busy holiday season, we're receiving a higher volume of messages than usual. Please know that your email is important to us and we'll respond as soon as possible."
After I received this email on 12/19/13, I tried to contact customer service again regarding my order but their phone systems were still not working! I finally got through to a customer service rep on 12/20/13, after waiting for over an hour! When I was speaking to a gentleman, I was able to give him, my name and tracking number and the call was disconnected! I tried calling back but again the phone lines were not working!
Around 8:30pm on 12/20/13, I received the following email from Shaquan "Thank you for contacting Justice regarding your order.
"We have reviewed your order. At this time we are unable to verify the billing information submitted on this order and therefore this order was cancelled. If you wish to place a new order we suggest you call our customer service department to verify your billing information prior to placing a new orders."
Are you serious?! After all of this confusion, they are now telling me I need to place a NEW order!!!!!!! I can tell you I will NEVER place another order with their company!!! I placed an order last month for my daughters Christmas gifts to make sure I had them before the holiday and now I have nothing because of the negligence and lack of concern for my order. It's unfortunate, Justice does not value their customers, actions definitely speak louder than words because they have a faulty phone system, pseudo tracking numbers and customer service reps who lack the necessary training to handle inquires about orders.
I was a frequent customer, who always shopped in Justice and online for my daughter, until today! They have lost my patronage and I will make sure I notify the necessary chain of command regarding my experience with Justice, to include the Better Business Bureau!
Have a good day.
A previous customer
Online Shopping Review
Horrible experience.
Several time i have come in to find we are standing in a long line
Overpriced and Not Good Quality. Inappropriate for the age group.
Not pleased at all with this store. Took my 6 year old daughter in because it's all the rage with her age group.
As soon as I walked in, I think some of the clothes are okay, but other clothes are all about "I love Justin Bieber" and such. And I don't think that clothes for this age group should be showing "I love Justin Bieber" because of the fact that little girls shouldn't have a love like this yet for a famous person and in case you didn't know, Justin Bieber is a bad role model for young girls. Also, the clothes are very overpriced for what you get. I bought a jean skirt and it shrunk the moment I stuck it in the wash.
My daughter didn't wear it once.
Also, the shirts I did buy her were $30 for a shirt that had a cat on the front saying "I love kittens." that's not reasonable. Very disappointed with this company.
Order was messed up twice
Justice romoved items from my order after I paid
Worst Experience Ever
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This is the worst company I have ever dealt with and here is why , tried to order a large order online and it kept saying card wasn't authorized to be used so i would try a different one b /c first off all cards were fine so I think just an error on their part we'll 4 cards 3 of the cards were all charged and one card was charged 4 times all different amounts not sure why then when I call the woman tells me oh they will fall off was so unhelpful then told me the order didn't even go thru it did I have an order number and a email where they tell me I will get another email when it delivers. Now after I have been on hold for over 45 mins because there is only 1 supervisor still nothing resolved and now they just hung up on me
The answer that you received was standard for almost any business. You can't expect a company to do anything for you as long as you have some of their merchandise that you haven't paid for. You don't have any reason to say they wouldn't make it right, because they did offer to do so, you just wouldn't co-operate.